How do I know what my delivery bill will be?
If you are sending a basket locally we will determine the milage and zip code and charge you accordingly. Most deliveries are about $7.00 thur $10.00 and up.
Will I be notified of my delivery time?
We are unable to notifiy everyone of exact time of delivery. But we prefer to do our delivery in the morning.
Can I be notified what my bill will be?
If you would like us to email you the exact bill concerning ground or air charges - please call us or email us at: info@silkandgiftbaskets.com.
If my basket is a small gift , will I still be charge the same as a large one?
All packages are weight at the Fed-Ex office and will be charge the exact price. Only large gift baskets are charged $15.00 and up. Smaller gifts like latte cups will be adjusted in price of shipping.
What are your refund policys?
We will refund the gift basket if the products are damaged. We will advise the proper way to ship according to the regions. We package to insure the products do not spoil. If the following advice is not taken we will not be responsible.
Why do you charge handling fees?
We charge handling fees for the large boxes that we use to insure the gift basket is not crushed in the shipping. Bubble wrap and gel packs are required in some packageing. Not all packages require gel packs, only when the gift basket is ship to warmer regions.
Why were some products different from the pictures.
Some products are not always available and we use products of equal value. We are constanly changing our delicous gourmet products so we can offer the customer a variety .
